Technical Marketing Specialist (Fremont, CA)

General Purpose:

Elgato is looking for a knowledgeable hardware enthusiast who will work in a team closely intertwined with all aspects of Elgato. Technical Marketing is the internal voice for customer feedback to the development team, and works with developers to communicate important information to customers. Technical Marketing understands the most intricate product details and uses this knowledge to educate sales teams, create training materials and represent Elgato both online and at events around the world.

Position Summary, Responsibilities and Expectations:
  • Create product- and training material for internal teams, end users and trade partners
  • Reply to product- and pre/after-sales questions or reviews on Amazon, Best Buy, Elgato.com, the iOS App Store and Google Play Store
  • Create and maintain FAQs
  • Respond to customer questions on Reddit, Discord and other platforms
  • Tier 1 influencer and partner support for questions, setup help and troubleshooting
  • Prepare setups, on-site installations and represent Elgato at local and international events
Essential Skills and Experience:
  • Deep technical knowledge on Elgato products
  • Ability to quickly understand the functionality and advantages of Elgato products, and convert them into Marketing/Sales material
  • Work across teams to achieve team objectives
  • Familiarity with YouTube, Twitch, Mixer, OBS and other broadcast/creation platforms and tools
  • Willing to travel to events inside and outside the United States
  • Excellent verbal communication skills for in-person or potentially on-screen discussion of products and features