Certified Refurbished Products FAQ

What is an Elgato certified refurbished product?

An Elgato certified refurbished product can be one of the following:

• A product returned by a customer
• A product that has incurred minor cosmetic damage during handling

Regardless of what type of refurbished product it is, all certified refurbished products go through testing to ensure they still function optimally and have up-to-date warranty protection.

NOTE:
Not all returned products have been used by their previous buyers. Regardless of whether products were used, all still go through our testing process.

How does the refurbishing process work?

When we receive a returned product, we first put it through testing to make sure the product works optimally. We will replace any parts that need replacing, update the firmware if necessary, then put it through one final QA process before we repackage it.

What is the availability of certified refurbished products?

Due to the popularity of refurbished products and the amount of money saved when purchasing one over a completely new product, refurbished products have a limited quantity and often go out of stock quickly.

We update our inventory regularly, so check back often to see what new refurbished products are available.

Amazon Renewed showcases refurbished, rebuilt and previously owned items tested and certified to work and look like new by a qualified technician or a specialized third-party refurbisher not by Elgato. Due to this, Renewed products are treated as refurbished units and follow the same refurbished guidelines in Elgato's warranty.

What is the warranty period for a certified refurbished product?

Certified refurbished products given as a warranty replacement either have a warranty period equal to the remaining time on the original purchaser’s warranty or 30 days, whichever is higher.

Elgato Certified Refurbished products bought as a standalone purchase come with a 90-day warranty. In the EU, Switzerland, and the United Kingdom, the warranty period is two years by statute.

Do certified refurbished products include everything that normally comes with a new purchase?

If you receive an Elgato Certified Refurbished product, it will include everything that you would normally get for the item to function as if you had bought a new product. Refurbished items do not come in original packaging and may not include paper manuals. If you receive a refurbished product that's missing a component, contact Customer Support.