ELGATO RETURNS & REFUNDS POLICY



*In 2018, CORSAIR acquired Elgato. As such, returns and refunds will be handled by CORSAIR. Except for the limited circumstances set out below, this Returns and Refunds Policy is not applicable to any products purchased on https://marketplace.elgato.com.


STANDARD RETURN POLICY 
  • You have 60 calendar days to return an item from the date you received it.
  • Only items that have been purchased directly from www.corsair.com can be returned to CORSAIR. CORSAIR products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received it. Returned items must be free of physical damage.
  • CORSAIR will refund you the amount spent on the returned items, including sales tax. Unless there has been an error that is CORSAIR’s responsibility, the original shipping fees will not be refunded.
  • CORSAIR Store Gift Cards and CORSAIR gaming chairs are ineligible for return.



REFUND REQUEST FOR PRODUCT(S) PURCHASED AT THE MARKETPLACE 
  • Refund request made within 14 days from date of purchase.
  • Refunds will only be processed by Corsair if in its sole discretion it is determined that there is a listing error on the Product(s) detail page which is either untrue or incorrect; and
  • The refund request shall only be considered by Corsair if a request was made by the end user within 14 days from the date of purchase in accordance with this policy.
  • Please refer to the “How to Return an Item For a Refund” for the procedure and the “Refunds” paragraph on how refunds will be processed.
  • Please contact the developer directly for a refund request. Developers have their own policies and legal requirements to process refunds.


HOW TO RETURN AN ITEM FOR A REFUND

If your item arrived damaged or defective, or if it wasn’t the correct item, go to https://help.elgato.com and open a support ticket or call Elgato Customer Service for a replacement. Refunds are available for up to 60 days after the product was delivered to you.

If you have a CORSAIR account…
  • Go to https://www.corsair.com, and sign in
  • Click the "My Account" link and select "My Orders" from the left column
  • If your item is eligible for return, select the "Return" link to get started

If you used Guest checkout…
  • Find the item’s shipping-confirmation email
  • Click the “Return Items” link below the tracking number
  • Follow the on-screen instructions

Shipping your item back to Elgato

Please pack all cables and accessories that came with the item. Use the address on the shipping label provided to you.

Once Elgato has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 2-3 business days to process.



REFUNDS

Once your return package is delivered, it will be opened and its contents inspected. After inspection, a refund for the item(s) purchased will be initiated, using your original payment method. Please note:
  • If your purchase was part of a bundle or other promotion, your refund amount will be recalculated proportionally.
  • Unless your return is the result of a Elgato handling error, we will not refund the original shipping fees.

If you paid by credit card, refunds will be sent to the card-issuing bank after we receive the returned item, or your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If purchased via other payment methods, such as PayPal or Amazon Pay, a credit will be issued to your account. The availability of the returned funds depends on the policies of the payment provider.

If you are returning items that were purchased using a CORSAIR Store Gift Card, the refund will be sent to you as a CORSAIR Store Gift Card electronically.



DAMAGED OR INCORRECT ITEMS

Items ordered online from Elgato that arrived damaged or are incorrect can be returned to Elgato by creating a ticket at: https://help.elgato.com, or by contacting Customer Service at +1 888-831-6488. Web Store Customer Service is available Monday through Sunday, 10:00 AM – 6:00 PM Pacific Standard Time.

You can find the full list of regional Customer Service numbers here.



STANDARD SHIPPING POLICY

Corsair offers both Standard and Express shipping options from all our available shipping locations, and we partner with UPS as our preferred shipping carrier.

Standard shipping time in Europe varies between 2 – 4 days, and Express shipping time is 1 – 2 days.

The two-day, express shipping is typically available for all orders if the order is placed before 2 pm GMT (3pm CET).

The express service option does not add priority to the picking or packing of your product, it simply selects a faster shipping method once it’s with the carrier.

Express Shipping rates are flat per region and outlined below:
  • 14.99 EUR
  • 14.99 GBP
  • 99.00 PLN
  • 159.00 SEK
  • 14.99 CHF

Product Category Exclusions apply and will not qualify for express shipping:
  • Memory
  • Systems
  • Cases
  • Gaming Chairs
  • Green Screens