ELGATO RETURNS & REFUNDS POLICY
*In 2018, CORSAIR acquired Elgato. As such, returns and refunds will be handled by CORSAIR.
STANDARD RETURN POLICY
You have 30 calendar days to return an item from the date you received it.
Only items that have been purchased directly from www.elgato.com can be returned to Elgato. Elgato products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received it. Returned items must be free of physical damage.
Elgato will refund you the amount spent on the returned items, including sales tax. Unless there has been an error that is Elgato's responsibility, the original shipping fees will not be refunded.
Elgato Store Gift Cards are ineligible for return.
HOW TO RETURN AN ITEM FOR A REFUND
If your item arrived damaged or defective, or if it wasn’t the correct item, go to https://help.elgato.com and open a support ticket or call Elgato Customer Service for a replacement. Refunds are available for up to 30 days after the product was delivered to you.
If you have a CORSAIR account…
Go to https://www.corsair.com, and sign in
Click the "My Account" link and select "My Orders" from the left column
If your item is eligible for return, select the "Return" link to get started
If you used Guest checkout…
Find the item’s shipping-confirmation email
Click the “Return Items” link below the tracking number
Follow the on-screen instructions
Shipping your item back to Elgato
Please pack all cables and accessories that came with the item Use the address on the shipping label provided to you.
Once Elgato has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 2-3 business days to process.
Once your return package is delivered, it will be opened and its contents inspected. After inspection, a refund for the item(s) purchased will be initiated, using your original payment method. Please note:
If your purchase was part of a bundle or other promotion, your refund amount will be recalculated proportionally.
Unless your return is the result of a Elgato handling error, we will not refund the original shipping fees.
If you paid by credit card, refunds will be sent to the card-issuing bank after we receive the returned item, or your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If purchased via other payment methods, such as PayPal or Amazon Pay, a credit will be issued to your account. The availability of the returned funds depends on the policies of the payment provider.
If you are returning items that were purchased using a CORSAIR Store Gift Card, the refund will be sent to you as a CORSAIR Store Gift Card electronically.
DAMAGED OR INCORRECT ITEMS
Items ordered online from Elgato that arrived damaged or are incorrect can be returned to Elgato by creating a ticket at: https://help.elgato.com, or by contacting Customer Service at 1-888-222-4346 option 3. Web Store Customer Service is available Monday through Sunday, 7:00 AM – 5:00 PM Pacific Standard Time.