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Virgin Atlantic and Stream Deck

Virgin Atlantic Logo
Operational Control Center (OCC)
Gatwick Airport, UK

Featured Device

Stream Deck XL
Extra large for extra control
Efficiency at Altitude

Virgin Atlantic and Stream Deck

In a control center south of Gatwick Airport,
a team of 100 scans the skies.


That team represents Virgin Atlantic, Britain’s second-largest airline carrier. And to operate its fleet of nearly 40 aircraft, 30 destinations, and hundreds of crew, Virgin Atlantic uses Stream Deck.

For company staff, information is always a key press away — whether it’s flight alerts, weather forecasts, or air traffic control. By consolidating critical data, Stream Deck saves countless hours and leads to faster, better decisions. It’s become a tool they can’t live without.

More efficiency

Faster work means less wasted time, more productive staff, and better KPIs

Faster onboarding

An intuitive interface means new hires train faster and need less supervision

Better decisions

With more time to evaluate information, management can make educated decisions
Virgin Atlantic Hero
Virgin Atlantic Hero
Challenges

Navigating the Turbulence

Virgin Atlantic
It's hard work running a fleet. There are schedules and routes to coordinate, flights to track. Planes need to be maintained and staffed. Weather must be monitored, disruptions and emergencies managed. And it's all then communicated across teams and with partners worldwide.

Managing all this data is no easy task. Especially when it's scattered across various sources like manuals, technical docs, websites, and messaging apps.
Virgin Atlantic needed a tool that could curb the chaos.
A means to merge all its information — all into one simple interface.

That's where Stream Deck came in. 
Cleared For Take Off
With Stream Deck, Virgin Atlantic can automate workflows and save time. Complex tasks that used to take minutes are now done with a key press.

Volcano Warning

With a key press, staff advise pilots of dangerous volcanic ash along their flight paths

Air Traffic Control

One touch opens voice comms with airport controllers around the world

Powerpoint Presentations

A tap pulls spreadsheet data and generates slides for daily performance reviews

Flying in Formation

How does Stream Deck work across so many teams and responsibilities?

Flight Deck on Speed Dial

So how does Virgin Atlantic manage their network?

Controls Set to Autopilot

What if you could automate entire workflows? With multi actions, Virgin Atlantic does just that. Even the most cumbersome routines can be simplified to a key press. Let’s take a real-life example.   Back at the control center, Andy’s shift has just begun. He reaches his desk and taps a key — then it’s off to the kitchen to make tea. While he’s away, a multi action gets to work. One by one his essential systems and resources come online. By the time Andy returns, everything is ready for him. There’s no wasted setup time or lost focus, and it was all done with a tap.    Imagine if your business could streamline its workflows. How much time would it save employees? What could you do with all that extra time?
Stream Deck

Clear Skies Ahead

For Virgin Atlantic, the benefits of Stream Deck are clear:

  • More efficiency

    Faster work means less wasted time, more productive staff, and better KPIs

  • faster comms

    Critical data is relayed and shared with decision makers in a fraction of the time

  • Better decisions

    With more time to evaluate information, management can make educated decisions

  • Faster onboarding

    An intuitive interface means new hires train faster and need less supervision

  • More teamwork

    Profile building inspires team collaboration and shared success, rather than competition

  • Happier customers

    Travellers enjoy smoother services, fewer disruptions, and safer conditions

Andy White, Manager

OCC Support and Development

“Stream Deck has given our Operations Control Center the ability to streamline and standardize common responses and routines, minimizing user error and increasing efficiency. The efficiencies we gain directly and positively benefit our customers, which is something we and everybody at Virgin Atlantic strives for every day.”

What could Stream Deck do

for your business?

Contact Us