Elgato Marketplace Subscription Policy

1. Subscription Plans

Elgato Marketplace offers monthly and yearly subscription plans for eligible products. Your subscription renews automatically on the same calendar day each month or year until you cancel.

2. Managing Your Subscription

You can view and manage your subscriptions at any time from your Elgato account under Account → Subscriptions. From there you can cancel a subscription, undo a pending cancellation, or update your payment method.

3. Cancellations

You may cancel your subscription at any time. When you cancel, your access continues until the end of the current billing period. You will not be charged again after that date.

4. Failed Payments

If a payment fails, your subscription will be suspended and access to the product will be paused. We will attempt to process the payment again. If the retry is unsuccessful, your subscription will be cancelled. You can update your payment method from your account at any time.

5. Plan Changes

You may switch between monthly and yearly plans at any time. Changes take effect from your next billing date — you will not be charged a prorated amount for the current period.

6. Pricing and Currency

Subscription prices are set by the product maker in their base currency. The amount charged may vary between billing periods due to exchange rate fluctuations.

7. Billing History

You can view your last 12 subscription invoices under Account → Transaction History. Each entry shows the transaction date, amount charged, payment method, and a link to download the invoice. For invoices older than 12 transactions, please contact support.

8. Refunds

You may request a full refund within 14 days of your initial purchase or, if you are on a yearly plan, within 14 days of each renewal date. To request a refund, contact Elgato Support via the support chat assistant on the Elgato Marketplace website — select Chat with us or Contact to get started. We will process your refund within 14 days of receiving your request.

Outside these periods, refunds are not issued for partial subscription periods or unused time after cancellation. If you have an issue with a product, please refer to our Marketplace Refund Policy or contact Elgato Support.

9. Questions

For help with your subscription, visit your account or contact Elgato support.