North & South America
- United States
- Czech Republic
- United Kingdom
Asia & Oceania
- Hong Kong
- New Zealand
Middle East & Africa
- Saudi Arabia
- South Africa
Turbo.264 HD Support
To check for Turbo.264 HD updates and install the latest version, first launch Turbo.264 HD and then select "Check for Updates" from the Turbo.264 HD menu. The software update will install automatically.
After updating to the new version of Turbo.264 HD, please quit and reopen all programs that may have been using Turbo.264 HD.
See for yourself how easy it is to convert video from an AVCHD camcorder or any QuickTime movie. The trial version of Turbo.264 HD software is fully functional, with these limitations:
- Converted videos are limited to 3 minutes in length.
- Converted videos have a superimposed watermark.
- a Macintosh computer with an Intel Core processor
- 512 MB of RAM
- a built-in USB 2.0 port
- Mac OS X 10.6.8 or later, Mac OS 10.10 recommended (with all software and security updates installed)
- QuickTime 7.6 (or later)
Turbo File Submitter
If there is a problem with a video file that Turbo.264 HD converted, please use the Turbo File Submitter to send the problem file directly to the Elgato engineering team.
Please send the original, source file (the movie you're trying to convert), and not the file made by Turbo.264 HD.
Please note that while we cannot acknowledge every submission, we will attempt to fix the issue in a future software update. It's not necessary to open a ticket with Elgato's technical support team.
Turbo File Submitter also contains an uninstaller, which removes the Turbo.264 HD application and all other components and files related to Turbo.
Can I use Turbo.264 HD hardware with other applications?
Some Turbo.264 HD 1.2.2 users may have to enter Admin password multiple times
How do I export to 1080p using the Turbo.264 HD?
Turbo.264 HD users may need extra components for AVI content
Can Turbo.264 HD change the resolution of a file to match a certain export format?