North & South America

  • Brazil
  • Canada
  • Chile
  • Colombia
  • Mexico
  • United States

Europe

  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom

Asia & Oceania

  • Australia
  • Hong Kong
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • Thailand
  • Viet Nam

Middle East & Africa

  • Bahrain
  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • South Africa
  • UAE

Smart Power Recall Program

Smart Power Recall Program

Elgato has determined that, in rare cases, Smart Power 6000 mAh products may overheat while recharging and pose a safety risk. Affected products were sold between September 2014 and January 2015 and fall within a limited serial number range. Sales of Smart Power have been halted until an updated version is available.

Customer safety is Elgato's first concern. As a consequence, we have voluntarily decided to recall affected products and refund the purchase price.

Elgato recommends to stop using Smart Power until eligibility for the Smart Power Recall Program has been checked using the form below. We encourage customers to return any affected products as soon as possible.

Please enter your serial number to check if your Smart Power is included in this program:

For further questions, please email smartpowerrecall@elgato.com