North & South America

  • Brazil
  • Canada
  • Chile
  • Colombia
  • Mexico
  • United States

Europe

  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom

Asia & Oceania

  • Australia
  • China
  • Hong Kong
  • Indonesia
  • Japan
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • Thailand
  • Viet Nam

Middle East & Africa

  • Bahrain
  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • South Africa
  • UAE

Shipping & Payment – Europe Online Store

Shipping

Elgato offers a shipping flat rate (Standard Shipping) for end-customers in Europe, based on Zones. Please see below to verify that your country is supported and which zone you belong to. Goods are sent by DHL or UPS.

Delivery Zone Shipping Cost Country Delivery Time
Zone 0 € 3.90 Germany 1-3 business day(s)
Zone 1 € 6.90 Austria, Belgium, Czech Republic, Denmark, France, Luxemburg, Netherlands, Poland 3-5 business day(s)
Zone 2 € 9.90 Croatia, Finland, Italy, Monaco, Sweden, United Kingdom 3-5 business day(s)
Zone 3 € 12.90 Bulgaria, Greece, Hungary, Ireland, Portugal, Rumania, Spain 5-8 business day(s)
Zone 4 € 19.90 Norway, Switzerland 3-5 business day(s)

 

 

Orders are fulfilled by our warehouse in Germany from Monday to Friday, excluding holidays. Orders received before 10:00 a.m. (CET/CEST) will be shipped the same day. Orders received after 10:00 a.m. (CET/CEST), on weekends, and on holidays will be shipped the next business day.

Duties and taxes are not reflected in our prices. DHL/UPS will charge the package recipient all applicable duties and taxes at the time of delivery. For information about duties and taxes, you may contact your local customs office. We cannot ship to post office (P.O.) boxes internationally.

For customers outside of Europe, please visit our website to find a dealer in your country.  

If you are unable to find a reseller that carries Elgato products, please contact us: SalesEMEA@elgato.com.

 

Payment Methods

The following payment types are generally accepted in our shop:

PayPal PLUS

The PayPal PLUS service offers you a range of payment options as a PayPal service. You will be forwarded to PayPal’s site, where you can enter your payment details as well as confirm the use of your data by PayPal and the payment instruction to PayPal. Further instructions will be provided to you during the order process.

If you select PayPal as the payment type, to pay the invoice amount you must either be a registered user or you’ll need to register first and verify your identity using your access credentials. PayPal will automatically make the payment transaction immediately after the payment instruction has been confirmed.

If you select credit card as the payment type, you do not need to be registered with PayPal to pay the invoice amount. Your card issuer will make the payment transaction once requested by PayPal. Your card will be debited immediately after confirmation of the payment instruction, and verification of you as the legal card holder.

If you select Direct Debit as the payment type, you do not need to be registered with PayPal to pay the invoice amount. By confirming the payment instruction, you give a Direct Debit mandate to PayPal. PayPal will inform you about the date your account will be debited (prenotification). By submitting the Direct Debit mandate, PayPal will request its bank to initiate the payment transaction immediately after confirmation of the payment instruction. The payment transaction will be performed and your account will be debited.