Shipping Information - North American Online Store
- Canada and Mexico
As of April 20, 2012, Elgato is offering three flat rate shipping options for customers in the United States (see details below). We believe you will find these rates to be very competitive and compelling.
Hardware orders are filled by our warehouse from Monday to Friday, except holidays. Orders received before 10:00 a.m. (Pacific Time) will be shipped the same day. Orders received after 10:00 a.m. (Pacific Time), on weekends, and on holidays will be shipped the next business day.
All Elgato hardware products are shipped out of California. Software-only products are sent via email.
Please note that occasional promotional offers that include free delivery are always shipped via “FedEx Ground.”
USA Shipping Options
US orders are shipped via FedEx; we offer three flat rate shipping options as well as “FedEx Priority Overnight”.
FedEx Priority Overnight®
Shipping costs are automatically calculated using real-time FedEx rates at the time that the order is submitted online.
Next-day shipping from the date the order is filled by our warehouse. Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas
FedEx 2Day® $14.95
Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences) in all 50 states.
FedEx Express Saver® $10.95
Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days from the date the order is filled by our warehouse, in all 48 contiguous states.
FedEx Ground® $6.95
The most inexpensive shipping option available in all 50 states. Please refer to the following maps for FedEx Ground shipping times from the date the order is filled by our warehouse.
Shipping to Canada & Mexico
Order to Canada and Mexico are shipped via FedEx or USPS; we offer three options for delivery. Fedex shipping costs are automatically calculated using real-time FedEx rates at the time that the order is submitted online.
FedEx International Priority®
Time-definite delivery typically in 1-3 business days. Includes door-to-door, customs-cleared service.
FedEx International Economy®
Delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). Includes door-to-door, customs-cleared service.
USPS Priority Mail® International $28
6-10 Days - economical delivery option to Canada (USPS not available to Mexico)
Duties and taxes are not reflected in our prices. FedEx will charge the package recipient all applicable duties and taxes at the time of delivery. For information about duties and taxes, you may contact your local customs office. We cannot ship to post office (P.O.) boxes internationally.
Payment for the order is in US funds.
Elgato products are also available locally in Canada, please visit the “Find Stores” section of our website to see what’s available in your area.
Les produits d'Elgato sont également disponibles au Canada, veuillez s'il vous plaît visiter la section "Find Stores" de notre site web pour trouver les magasins disponible dans votre région.
Para ver la disponibilidad de productos de Elgato en México, por favor visite la sección "Find Stores" en la página web de abajo.
Shipping outside of Canada, Mexico and the USA
Please note that our California based warehouse ships primarily to the US and Canada. Shipments to other countries is very limited.
Shipping to Brazil
We can also ship the Elgato Game Capture HD and the Elgato Video Capture to Brazil.
Podemos também enviar o jogo Elgato Jogo Captura HD e Elgato Video Captura para o Brasil.
Shipping costs to Brazil are based on Fed-Ex real-time rates.
Please note: When shipping to Brazil, a 14-digit tax ID or passport ID is required to clear shipments through customs.
Customers that place orders intended for Brazilian addresses will be contacted by Elgato via email requesting one of the following:
- If the recipient is a resident of Brazil, the recipient’s Tax ID will be required.
- If the recipient is not a resident of Brazil, the recipient’s passport ID will be required.
For customers outside of North America and Brazil, please visit our website to find a dealer in your country.
If you are unable to find a reseller that carries Elgato products, please contact us directly. For North America and Japan, please contact email@example.com. For Europe and International, please contact SalesEMEA@elgato.com.