International Website
Orders are filled by our warehouse Monday to Friday during normal business hours, except holidays. Orders received before 10AM (Pacific time) will be shipped the same day. Orders received after 10 AM (Pacific time), on weekends, and holidays will be shipped the next business day.
USA Shipping Options
Shipping is automatically calculated using real-time FedEx rates at the time the order is submitted online. Please note that occasional promotional offers, such as free delivery, are always shipped via “FedEx Ground”.
The following information is a general guide only. For guarantee details, service availability, and delivery time commitments, visit FedEx.com or call 1.800.GoFedEx .
FedEx Priority Overnight®
Next-day shipping from the date the order is filled by our warehouse. Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas
FedEx 2Day®
Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences)., in all 50 states.
FedEx Express Saver®
Economical. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m. in 3 business days from the date the order is filled by our warehouse, in all 48 contiguous states.
FedEx Ground®
The most inexpensive shipping option. Please refer to the following maps for FedEx Ground shipping times from the date the order is filled by our warehouse.
All Elgato products are shipped out of California
Shipping to Canada
Canadian orders are shipped via FedEx, and customer have three options for delivery:
FedEx International Priority®
Time-definite delivery typically in 1, 2 or 3 business days. Includes door-to-door, customs-cleared service.
FedEx International Economy®
Delivery typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). Includes door-to-door, customs-cleared service.
USPS Priority Mail® International
6-10 Days - economical delivery option to Canada
Duties and taxes are not reflected in our prices. FedEx will charge the package recipient all applicable duties and taxes at the time of delivery. For information about duties and taxes, you may contact your local customs office. We cannot ship to post office (P.O.) boxes internationally.
Payment for the order is in US funds.
Shipping outside of Canada and the USA
We do not ship North American products to international addresses outside of the USA and Canada.